Dear Workforce System Professionals:

Tuesday, December 22, 2009 -

November and December have been busy for the Center for Workforce Learning. Our Ohio Training Institute kicked off another year; we spent time in Ohio, Georgia, Tennessee, Michigan, South Carolina, New Jersey, and Alabama. I'm working a lot in Tennessee and enjoying the State and Local folks there! We are working on continuous improvement to enhance good systems and make them even better!

I hope each and every one of you have a wonderful holiday season and look forward to 2010 and the challenges and triumphs we will experience together. Happy Holidays!

Mary Ann

(Last updated 12/22/09)

Hi! I am glad you logged onto MyLearningChain! I hope you will consider us this your first choice in workforce system training and technical assistance.

If you have any questions or problems navigating the website, please click here for help or use the FAQ, HELP, or TECHNICAL SUPPORT links located at the top of the page.

Using the resources on MyLearningChain gives you a jump on growing your own capacity to do a great job and prepare for advancement. Taking seminars and participating in the resources available here will help you get or keep a professional and personal competitive edge!

Please check out the many features we offer:

1) Complete the PERSONAL SKILLS INVENTORY to identify areas you may want to seek training in. This is a FREE opportunity for you.

2) When you complete the PERSONAL SKILLS INVENTORY you will automatically have a CAREER PORTFOLIO created that records your personalized training inventory.

3) Participate in DISCUSSION FORUMS with colleagues around the country on topics for improvement and/or to discuss and identify promising practices.

4) Participate in POLLS related to topics of interest to the workforce system community.

5) Take individual courses on line to develop or enhance your skills and knowledge.

6) Register for a SERIES such as Career Development Facilitator Certification and be assigned your own PERSONAL LEARNING COACH to help guide you, challenge your thinking, and answer questions.

I hope you will visit us often and take advantage of this new and exciting way to connect nationwide! My team and I look forward to working with you!

Mary Ann Lawrence

President and CEO

To book work please give me a call at 317-946-7916. See a list of topics below. If you don't see what you want, we can customize to meet your needs. Thanks a bunch!

Mary Ann Lawrence

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In Memory of our Dear Friends and Colleagues - Kenita Johnson and Judy D. Young - lives cut short by cancer but forever in our hearts and souls.

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BUSINESS AS CUSTOMERS SEMINAR AVAILABLE ON-LINE. If you are from Ohio click on Ohio Online Training at the left hand side of this home page or on Ohio Workforce Institute on the lower left hand side and follow the instructions.

If you are from any other State besides Ohio, sign-up for seminars on-line by clicking on Training Online.

For questions or help registering call Beth Floyd at 317-272-8094 or email her at cwloffice@aol.com

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NAWDP has a CareerCenter to help Workforce Professionals find new jobs. Check it out on our Resource Page or at

http://careers.nawdp.org/search.cfm

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ODJFS Training Institute: Multiple training sessions are planned throughout the year. Sign-up for seminars on-line or call Beth Floyd at 317-272-8094 or email her at cwloffice@aol.com

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FREE TO EVERYONE: Take a PERSONAL SKILLS INVENTORY and create your own Career Portfolio!

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Testimonials: Customer comments at the Alabama State Workforce Conference (October 2009)

WORKSHOP: Laughter Makes Me A Better Workforce Professional...

* I haven't laughed to tears in a while. How do we lose joyful laughter as we get older? Thank you!

* Excellent prsentation! Very enjoyable. I'm reminded that most things that happen in life don't pass the "so what" test.

* Uplifting, good info, best workshop I've EVER been to!

* She was GREAT!

Testimonials: Customer comments at the SETA Conference in Louisville, Kentucky (September 2009)

WORKSHOP: Why We Stay the Same When We Know We Should Change...

* Mary Ann is a national treasure!

* Very good! Need her to come to our neck of the woods!

* Very knowledgeabe and engaging

* Awesome speaker!

* Mary Ann is a great speaker. She Talked about things that I won't only use at my job but in everyday life as well.

* Great stories! Mary Ann has a way to keep the audience engaged.

* She is excellent and very informative and motivating.

Testimonial: Customer writes to Mary Ann Lawrence: "My name is John Micalos. I attended your workshop last Friday in Rochester NY and thought it was insightful and informative. You have great conviction for workforce learning and it shows how you enjoy your work. I hope I have the chance to attend more of these seminars in the future because they can be very helpful in enhancing and maintaining our customer service skills!"

Testimonial: • Content – Great topics addressed were so relevant to our jobs. Helpful to share ideas and exchange with staff from other facilities. Wanted even more time in session. Trainer – top notch!! Excellent speaker. Very motivational and inspirational. Gets group fired up! Knowledgeable and really an expert with confidence. Great stories. Creates a great learning atmosphere. Easy to bond with.

(C. Kanemaku - Ho'ala Job Club in Hawaii)

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If you don't see what you want we will customize to meet your needs:

* 30 Seconds Can Change Your Life!

* Analyzing Processes for Fun and Profit!

* Assessment Strategies

* Attitude Adjustment

* Attitudes and Work Habits

* Balanced Scorecard Creation and Oversight

* Baldrige Quality Principles

* Being the Kind of Employee YOU are Capable of

* Benchmarking One Stop Centers

* Best Practices for Service Integration

* BRAC - Lessons Learned and Planning Designs

* Branding

* Building a Team Environment

* Business Plan Development

* Business Services

* Business "Speak"

* Career Decision Making

* Case Management Triage

* Change Management

* Coaching

* Common Performance Measures

* Communication Skills

* Community College Partnerships

* Conducting a Business Summit

* Conducting a Community Audit

* Conflict Resolution

* Continuous Improvement Tools and Techniques

* Cost Allocation

* Creating a Business Services Team Approach

* Creating a Customer Centered Environment

* Creating a Help Desk

* Creating an Integrated Case Management System

* Creating and Running a Youth Council

* Credentialing

* Curriculum Design

* Customer Feedback Analysis

* Customer Journaling

* Customer Satisfaction Surveying

* Customer Service

* Customer Service versus Customer Satisfaction

* Designing and Facilitating Focus Groups

* Developing Staff Capacity

* Developing Technical Assistance Guides

* Disability Awareness

* Dislocated Worker/Rapid Response

* Diversity

* Economic Development Partnerships

* Education Partnerships

* Effective Meeting Management

* Enhancing a "MOU"

* Faith Based Partnerships

* Fee for Service Strategies

* Flowcharting Customer Services

* Functional Alignment Strategies

* Goal Setting

* Grant-Writing

* Helping Job Seekers Get Motivated

* Helping Skills

* Increasing Employer Participation

* Integrating Work Flow

* Interviewing Techniques

* Job Development

* Job Loss Support

* Job Retention Strategies

* Job Search Tools and Techniques

* Labor Market Information

* Laughter Makes Me a Better Workforce Professional

* Leadership

* Listening Skills

* Managing Multiple Priorities

* Marketing and Promotion

* Marketing Plan Development

* Migrant Seasonal Farmworkers

* Myers Briggs Personality Concepts

* Mystery Shopping

* Negative Attitudes

* Negotiation Skills

* Non-Traditional Partnering

* One-Stop Chartering and Certification

* One-Stop Facility Design

* One-Stop Quality Reviews

* On-the-Job Training

* Organizational Assessment

* Organizational Development Techniques

* Partnering and Collaboration

* Peer Trainer Development

* Performance Appraisals - Creating/Enhancing

* Performance Strategies

* Planning

* Planning and Running Effective Meetings

* Planning and Running Effective WIB Meetings

* Post Placement Activities

* Procurement

* Process Mapping

* Problem Solving and Decision Making

* Professional Development Skills

* Public Speaking

* Quality Principles Action Planning

* Resume Development Tools and Techniques

* Resource Center Development/Enhancement

* Resource Mapping

* Service Integration

* Service Mapping

* Six Sigma Concepts

* Storyboarding

* Strategic Planning

* Stress Management

* Supervision

* Survey Development

* Sustainability

* System Design

* Systemwide Measures

* TANF Partnerships

* Task Analysis

* Team Building

* Temporary (Day) Employment Strategies

* The Steps it Takes to Help Customers

* Third Party Evalution Tools and Techniques

* Time Management

* TQM Tools and Techniques

* Trainer Skills

* Training Institute Design and Delivery

* Understanding Demand Driven System

* Universal Access

* WIA 101

* WIA 201

* WIA: The Fundamentals

* WIA: On the Front Line

* WIA Progress Reviews

* Workforce Board Development

* Workforce Board Roles and Responsibilities

* Working with Boards

* Working with Hard to Serve Customer Groups

* Working with Offenders

* Working with Older Workers/Experienced Workers

* Workshop Development

* Workshop Delivery Tools and Techniques

* Writing Credentialing Policies

* Writing Effective Case Notes

* Youth Program Designs

* Youth Services

Coming Soon! Career Development Facilitator Certification Series = 30 modules open-entry/open-exit. Single Registration: $1500 which includes 30 interactive modules, a CDF Student Manual mailed to you, Certification through National Counseling Development Association, and a Personal Learning Coach! Discounted Rates Available for Group Purchases. For Discount Price Information Contact Mary Ann Lawrence email at MALaw528@aol.com.

New courses to be added to the site on regular basis in all Workforce Development System topics. Check back often!

Did you know that Center for Workforce Learning does training, facilitation, and technical assistance for State and Local Areas? We also do third party customer satisfaction evaluations and mystery shopping for one-stop centers. Call us at 317-946-7916.