(Last updated 8/15/08)

Hi! I am glad you logged onto MyLearningChain! I hope you will consider this your first choice in workforce system training and technical assistance.

If you have any questions or problems navigating the website, please click here for help or use the FAQ, HELP, or TECHNICAL SUPPORT links located at the top of the page.

Using the resources on MyLearningChain gives you a jump on growing your own capacity to do a great job and prepare for advancement. Taking seminars and participating in the resources available here will help you get or keep a professional and personal competitive edge!

Please check out the many features we offer:

1) Complete the PERSONAL SKILLS INVENTORY to identify areas you may want to seek training in. This is a FREE opportunity for you.

2) When you complete the PERSONAL SKILLS INVENTORY you will automatically have a CAREER PORTFOLIO created that records your personalized training inventory.

3) Participate in DISCUSSION FORUMS with colleagues around the country on topics for improvement and/or to discuss and identify promising practices.

4) Participate in POLLS related to topics of interest to the workforce system community.

5) Take individual courses on line to develop or enhance your skills and knowledge.

6) Register for a SERIES such as Career Development Facilitator Certification and be assigned your own PERSONAL LEARNING COACH to help guide you, challenge your thinking, and answer questions.

I hope you will visit us often and take advantage of this new and exciting way to connect nationwide! My team and I look forward to working with you!

Mary Ann Lawrence

President and CEO

What a great summer it has been here at the Center for Workforce Learning. I want to thank all of our customers that continue to ask us to help with local, state, and federal workforce system issues. We have had fun this summer working in Arizona, Florida, Indiana, Iowa, Michigan, Minnesota, Missouri, New Jersey, New York, North Carolina, North Dakota, Ohio, South Carolina, Tennessee, Texas, Virginia, and Wisconsin. The fall bookings are coming in and we are ready to hit the next workforce season with our usual enthusiasm and excitement! My special thanks to Carol Wargo and Beth Floyd who help keep the Center for Workforce Learning at the top of its game.

A sessio held in Knoxville Tennessee with Emily Hatfield's team called "Workforce YOU" covered a variety of topics including stress management, professionalism, attitudes, team work, resource identification, and cross functional considerations that help customers.

Sessions coming up include:

* WIA 101/201 Training in Ohio

* Faith Based Job Club Facilitation in Ohio

* Staff Retreat in Tennessee

* Strategic Planning Session in Tennessee

* Keynote Speech on Defining Moments in Tennessee

* Staff Retreat in Overland Park, Kansas

* Fee for Service Training in Hawaii

* Chartering Guidance in Missouri

* Mystery Shopping in Ohio

* North Carolina Workforce Developent Conference

* SETA in Biloxi, Mississippi

* Workforce Board Retreat in Arizona

To book work please give me a call at 317-946-7916. See a list of topics below. If you don't see what you want, we can customize to meet your needs. Thanks a bunch!

Mary Ann Lawrence

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In Memory of our Dear Friends and Colleagues - Kenita Johnson and Judy D. Young - lives cut short by cancer but forever in our hearts and souls.

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BUSINESS AS CUSTOMERS SEMINAR AVAILABLE ON-LINE STARTING 2/1/07. If you are from Ohio click on Ohio Online Training at the left hand side of this home page or on Ohio Workforce Institute on the lower left hand side and follow the instructions.

If you are from any other State besides Ohio, sign-up for seminars on-line by clicking on Training Online.

For questions or help registering call Beth Floyd at 317-272-8094 or email her at cwloffice@aol.com

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NAWDP has a new CareerCenter to help Workforce Professionals find new jobs. Check it out on our Resource Page or at

http://careers.nawdp.org/search.cfm

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ODJFS Training Institute: Multiple training sessions are planned throughout the year. Sign-up for seminars on-line or call Beth Floyd at 317-272-8094 or email her at cwloffice@aol.com

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FREE TO EVERYONE: Take a PERSONAL SKILLS INVENTORY and create your own Career Portfolio!

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Testimonial: Customer writes to Mary Ann Lawrence: "My name is John Micalos. I attended your workshop last Friday in Rochester NY and thought it was insightful and informative. You have great conviction for workforce learning and it shows how you enjoy your work. I hope I have the chance to attend more of these seminars in the future because they can be very helpful in enhancing and maintaining our customer service skills!"

Testimonial: • Content – Great topics addressed were so relevant to our jobs. Helpful to share ideas and exchange with staff from other facilities. Wanted even more time in session. Trainer – top notch!! Excellent speaker. Very motivational and inspirational. Gets group fired up! Knowledgeable and really an expert with confidence. Great stories. Creates a great learning atmosphere. Easy to bond with.

(C. Kanemaku - Ho'ala Job Club in Hawaii)

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If you don't see what you want we will customize to meet your needs:

* Analyzing Processes for Fun and Profit!

* Assessment Strategies

* Attitude Adjustment

* Attitudes and Work Habits

* Balanced Scorecard Creation and Oversight

* Baldrige Quality Principles

* Being the Kind of Employee YOU are Capable of

* Benchmarking One Stop Centers

* Best Practices for Service Integration

* BRAC - Lessons Learned and Planning Designs

* Branding

* Building a Team Environment

* Business Plan Development

* Business Services

* Business "Speak"

* Career Decision Making

* Case Management Triage

* Change Management

* Coaching

* Common Performance Measures

* Communication Skills

* Community College Partnerships

* Conducting a Business Summit

* Conducting a Community Audit

* Conflict Resolution

* Continuous Improvement Tools and Techniques

* Cost Allocation

* Creating a Business Services Team Approach

* Creating a Customer Centered Environment

* Creating a Help Desk

* Creating an Integrated Case Management System

* Creating and Running a Youth Council

* Credentialing

* Curriculum Design

* Customer Feedback Analysis

* Customer Journaling

* Customer Satisfaction Surveying

* Customer Service

* Customer Service versus Customer Satisfaction

* Designing and Facilitating Focus Groups

* Developing Staff Capacity

* Developing Technical Assistance Guides

* Disability Awareness

* Dislocated Worker/Rapid Response

* Diversity

* Economic Development Partnerships

* Education Partnerships

* Effective Meeting Management

* Enhancing a "MOU"

* Faith Based Partnerships

* Fee for Service Strategies

* Flowcharting Customer Services

* Functional Alignment Strategies

* Goal Setting

* Grant-Writing

* Helping Job Seekers Get Motivated

* Helping Skills

* Increasing Employer Participation

* Integrating Work Flow

* Interviewing Techniques

* Job Development

* Job Loss Support

* Job Retention Strategies

* Job Search Tools and Techniques

* Labor Market Information

* Leadership

* Listening Skills

* Managing Multiple Priorities

* Marketing and Promotion

* Marketing Plan Development

* Migrant Seasonal Farmworkers

* Myers Briggs Personality Concepts

* Mystery Shopping

* Negative Attitudes

* Negotiation Skills

* Non-Traditional Partnering

* One-Stop Chartering and Certification

* One-Stop Facility Design

* One-Stop Quality Reviews

* On-the-Job Training

* Organizational Assessment

* Organizational Development Techniques

* Partnering and Collaboration

* Peer Trainer Development

* Performance Appraisals - Creating/Enhancing

* Performance Strategies

* Planning

* Planning and Running Effective Meetings

* Planning and Running Effective WIB Meetings

* Post Placement Activities

* Procurement

* Process Mapping

* Problem Solving and Decision Making

* Professional Development Skills

* Public Speaking

* Quality Principles Action Planning

* Resume Development Tools and Techniques

* Resource Center Development/Enhancement

* Resource Mapping

* Service Integration

* Service Mapping

* Six Sigma Concepts

* Storyboarding

* Strategic Planning

* Stress Management

* Supervision

* Survey Development

* Sustainability

* System Design

* Systemwide Measures

* TANF Partnerships

* Task Analysis

* Team Building

* Temporary (Day) Employment Strategies

* The Steps it Takes to Help Customers

* Third Party Evalution Tools and Techniques

* Time Management

* TQM Tools and Techniques

* Trainer Skills

* Training Institute Design and Delivery

* Understanding Demand Driven System

* Universal Access

* WIA 101

* WIA 201

* WIA: The Fundamentals

* WIA: On the Front Line

* WIA Progress Reviews

* Workforce Board Development

* Workforce Board Roles and Responsibilities

* Working with Boards

* Working with Hard to Serve Customer Groups

* Working with Offenders

* Working with Older Workers/Experienced Workers

* Workshop Development

* Workshop Delivery Tools and Techniques

* Writing Credentialing Policies

* Writing Effective Case Notes

* Youth Program Designs

* Youth Services

Coming Soon! Career Development Facilitator Certification Series = 30 modules open-entry/open-exit. Single Registration: $1500 which includes 30 interactive modules, a CDF Student Manual mailed to you, Certification through National Counseling Development Association, and a Personal Learning Coach! Discounted Rates Available for Group Purchases. For Discount Price Information Contact Mary Ann Lawrence at 317-838-5487 or email at MALaw528@aol.com.

New courses to be added to the site on regular basis in all Workforce Development System topics. Check back often!

Did you know that Center for Workforce Learning does training, facilitation, and technical assistance for State and Local Areas? We also do third party customer satisfaction evaluations and mystery shopping for one-stop centers. Call us at 317-946-7916.